01
Before
Three practitioners, one part-time administrator. Roughly 15 calls a week went to voicemail, most of them during treatment hours. New patients rarely called twice.
Case study · Physiotherapy
“We stopped losing the patients who called once.”
Northline Physiotherapy, a three-practitioner clinic, added Clinician 360 to its existing Jane setup and measured one quarter of results.
38
appointments recovered in one quarter
94%
of calls answered on the first ring
11 h
front desk hours returned each week
0
after-hours voicemails left unreturned
How the quarter unfolded
Introduced gradually. Trusted quickly.
02
Week one
Services, practitioner availability, and booking rules were mapped from Jane. The AI began answering overflow calls only, with every transcript reviewed by the clinic owner.
03
Week three
After-hours and lunch-hour coverage went fully automatic. Clinical questions were routed to the treating practitioner instead of being answered.
04
Quarter end
38 appointments that would previously have been lost were booked and attended. The administrator moved from phone duty to patient follow-up and claims.
“The phone used to decide how our day went. Now the schedule does.”
Clinic owner, Northline Physiotherapy — illustrative case study, figures to be replaced with your own reference clinic.